A downturn in home sales is proving to be a boon for renovators and appliance dealers as homeowners opt to upgrade their current residences. "People are confident and spending money and reinvesting in their homes," says Debbie Schaeffer, owner of appliance retailer Mrs. G.
When you don't agree with customers, it's important to first give credit to their ideas before asking permission to explore other options, writes Ken Sterling. After doing so, you can explain why other options make more sense without offending the customer, he writes.
When prioritizing leads, look for companies currently undergoing changes, because they are more likely to be willing to take action, writes Brent Adamson. Identify what's driving the change as you strive to make your product relevant to the buyer's goals.
Although economic growth has been steady under President Donald Trump, rising budget deficits widened by tax cuts and spending increases could threaten future growth, writes Shawn Tully. Trump's support of legislation to reduce legal immigration and deployment of tariffs could also hurt the economy, according to economists.
Integrated customer-relationship management platforms help online sales teams salvage more sales from abandoned shopping carts and provide more effective customer support. In addition, CRM can help retailers offer instant promotions and create customer loyalty programs.
Employees may be engaged with even the most mundane tasks if leaders take the time to show them the bigger purpose of their work, writes Rohini Venkatraman of IDEO. Leaders should recognize employee contributions, involve employees in the planning process and highlight opportunities for creative freedom.
Many women report facing unwanted sexual advances in the workplace, but perpetrators often go unpunished, data show. Minda Zetlin offers five recommendations to prevent harassment, starting with reviewing harassment policies and offering regular training.
Different types of work culture require different approaches to hiring to achieve the right fit. David Rock and Khalil Smith of the NeuroLeadership Institute explore three culture types -- entrepreneurial, collaborative and transitional -- and recommend corresponding qualities to look for in job candidates.
SJB Brands, backed by a group of private investment firms, has purchased the 90-unit Irvine, Calif.-based Juice it Up franchise. "It is our principal objective to pursue initiatives that are designed around innovation, growing average store sales, and expanding our franchise base," said Chris Braun, who has been named CEO.
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