Multichannel Retail
Top stories summarized by our editors
8/15/2018

Flipkart launched its Supermart online grocery services in Bengaluru earlier this year and reportedly has plans to invest $264 million to expand into new cities over the next few years. The Indian e-commerce company will face rivals Amazon, Big Basket and Grofers in an increasingly competitive sector.

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Flipkart, Amazon, Flipkart
8/15/2018

Japan-based discount retailer Don Quijote Holdings would consider acquiring Walmart's retail chain, Seiyu, if it goes up for sale, Don Quijote CEO Koji Ohara said.

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Don Quijote, Seiyu, Seiyu, Walmart
8/15/2018

Boon Supply makes it easy to do good in the world. The e-commerce platform for everyday home essentials and decor donates 50% of every purchase to more than 500 causes and works with schools to contribute $12.5 million annually to education programmes. CEO and serial entrepreneur Lily Kanter joins NRF's Retail Gets Real podcast to discuss the "shop-for-good" movement. Listen.

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nrf.com
8/15/2018

With returns setting back the US retail industry $351 billion each year, companies can minimize that cost by clearly explaining returns policies to consumers and defining all exceptions, such as final-sale items, writes Chargebacks911's David DeCorte. Retailers can also encourage sales by offering financial incentives for customers who accept store credit when making returns.

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Business 2 Community
8/15/2018

EBay India is no longer operating, with local owner Flipkart preparing a platform where consumers can buy and sell refurbished goods. EBay India customers will be able to file for refunds until Aug. 30, and product warranties will remain in effect.

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eBay, Flipkart
8/15/2018

Distributed order management systems can help manage consumer trends such as "buy online, return in store," experts say. Having the right system allows a company to step back, look at its operations and gradually add functionality, says Charles Dimov of OrderDynamics.

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DC Velocity online
8/15/2018

The cost of quality is more than part of doing business; it's an area of operations that should be continuously monitored and improved, writes Paul Critchley, president of New England Lean Consulting.

8/15/2018

The path to operational excellence is never-ending and begins with a company culture vested in problem-solving and continuous improvement, writes AspenTech executive Robert Golightly. "By adopting lean techniques, maintenance and operations has an opportunity to change from a reactive cost center to a proactive partner in driving increased asset performance and efficiency," Golightly writes.

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IndustryWeek
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Robert Golightly
8/15/2018

Artificial intelligence is a must for cybersecurity teams monitoring industrial internet of things devices, writes Christopher Morales, head of security analytics at Vectra. AI, he writes, enables teams to make the most of limited resources in detecting and responding to attacks.

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IndustryWeek
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AI, Vectra
8/15/2018

Goya Foods uses a variety of lift trucks and racks to optimize operations and productivity at its distribution centers. Goya and its lift truck distributor also collaborated to develop a custom machine suited for drive-in racks, said John Quinones, director of operations in Jersey City, N.J.

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Goya Foods, Goya, John Quinones