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2/21/2018

Oslo, Norway's capital, is transforming from a nature center to a destination rich in art, culture and cuisine. Visitors can enjoy a ballet performance at the Oslo Opera House, see contemporary art at the Astrup Fearnley Museum of Modern Art and dine on butter chicken at Der Peppern Gror.

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TravelPulse
2/21/2018

Smoking will join the gaming and drinking at an outdoor patio set to open in April at Live Casino & Hotel in Baltimore. The space, called Orchid, will be open on one side to allow patrons to light up, respecting a state law forbidding smoking inside casinos.

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The Baltimore Sun
2/21/2018

Automation eliminates the emotional connection customers enjoy with service from people, so have opportunities available for human interaction, writes Ryan Buell of Harvard Business School. Well-trained staff should be easily accessible if automated transactions go awry, and the ease of automated communications such as emails and auto-dialing shouldn't be used differently than how a human would communicate, he writes.

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Harvard Business School
2/21/2018

The first land plants on Earth may have appeared 100 million years earlier than previously thought, argues a study published in the Proceedings of the National Academy of Sciences journal. The study examined the genes of living plants instead of relying only on fossil evidence.

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BBC
2/21/2018

Travelport is right on schedule to promote bookings through the New Distribution Capability application programming interface in the coming months, chief executive Gordon Wilson said. Airlines will be able to use NDC to customize offers and sell all products via travel agencies.

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Travel Weekly
2/21/2018

Maximizing a website launch for home-based agents is critical for increasing their visibility and attracting prospects, Richard D'Ambrosio writes. Developing a well-defined brand, noting what makes the business unique and seeking advice from marketing professionals are key when starting a website, according to industry experts.

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Travel Market Report
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Richard D'Ambrosio
2/21/2018

When you do something that prevents clients and prospects from heeding your advice, that sends up a red flag, Mike Marchev writes. Following up, staying knowledgeable about the industry and recognizing what you don't know are ways to avoid this.

2/21/2018

The acquisition of WoodSpring Suites two months ago brings Choice Hotels' extended-stay portfolio to 350. With its 240 hotels, WoodSpring was especially attractive for its loyalty program and business-traveler focus, Choice CEO Pat Pacious said.

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Skift
2/21/2018

With an expansion that's nearly quadrupled from its original 12 rooms, the Tavern Hotel in Cottonwood, Ariz., has added packages with local businesses to its own amenities. Owners Eric and Michelle Jurisin also own several other businesses in the Verde Valley tourist spot.

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Eric
2/21/2018

Mark Dunkerley, CEO of Hawaiian Airlines for the last 15 years, officially steps down at the end of this month. In this interview, he talks about the transformation of the airline, his love of flying and Hawaiian's future. "I love this place. I'm a huge fan of everything about our community and I'm an optimist about its future. I want to have a front row seat to see how our community develops in the years to come," Dunkerley says.

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KHON-TV (Honolulu)