Royal Caribbean International has collaborated with businesses and government agencies in the US Virgin Islands to clean up hurricane-damaged Magens Beach, a well-known tourist attraction. "Thank you, Royal Caribbean, for betting on us, for investing with us, for helping us when we needed help," said US Virgin Islands Gov. Kenneth Mapp.
Customer experience is the recurring theme of four digital trends in hospitality and travel marketing, a survey of more than 600 executives indicates. Adapting that experience to mobile technology and keeping sight of the human element behind data are prominent concerns.
In May, Hawaiian Airlines will launch daily nonstop service on its new A321neo aircraft between San Diego International Airport and Maui's Kahului Airport. New summer flights are planned between Maui and Los Angeles; Honolulu and San Francisco; and Kona and Oakland, Calif., along with inaugural service between Honolulu's Daniel K. Inouye International Airport and Tokyo's Narita International Airport.
ASTA is dissatisfied with the Department of Transportation's recent withdrawal of two Notices of Proposed Rulemaking concerning airline ancillary fees that benefited travelers. "[W]e intend to continue our efforts in Washington to make sure these travelers can see, compare and buy ancillary services through their agent," said Eben Peck, ASTA's executive vice president for advocacy.
The popular Caribbean island of Barbados is known for its appealing golf courses and beaches, but it also has a thriving cultural scene. Travelers can explore shipwrecks in Carlisle Bay, try a variety of rums and tour the onsite museum at the historic St. Nicholas Abbey, and see Bathsheba Beach's distinct rock formations.
Hosted and franchise models have their pros and cons, depending on agents' business goals, but agents can switch models at any time to better suit their needs, Jamie Biesiada advises. For example, an experienced agent under a franchise model might move to a hosted model as retirement nears.
Travel insurance policies usually cost up to 10% of the total trip price, depending on coverage options and who the travelers are, but this may be too expensive for some consumers, Richard D'Ambrosio writes. When offering insurance, agents should take travel risks and the purpose of the client's trip into consideration instead of cost, travel insurance executive Beth Godlin said.
Wyndham Hotel Group's growth plans include maintaining its emphasis on economy brands but livening things up with new designers and local flavor, President and CEO Geoff Ballotti said. The group will separate from the managed vacation rental business, Wyndham Vacation Ownership and Wyndham Destination Network, forming two public companies.
The largest luxury hotel suite in Houston checks in at more than 3,000 square feet, beating the city's 2016 average home size. Room 1204 in the Hotel Sorella CityCentre features three bedrooms, a two-story living room, formal dining area and full kitchen.
If a co-worker is having a difficult time during the holidays, it's best not to tiptoe around the issue, according to grief experts. Resist the urge to compare experiences or vaguely offer help, and instead take action by lending a hand with a specific task or making a simple gesture, writes Monica Torres.
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