SnapTravel, a chatbot that allows hotel room booking through SMS texts and Facebook Messenger, has received $8 million in investments. The year-old startup allows for human intervention when questions get more challenging, which sets it apart from many chatbots.
Non-gateway cities and domestic travelers are the targets of three smaller hotel chains: 21c, Aparium Hotel Group and Graduate Hotels. "Oftentimes, a place like Athens, Ga., is great because it's a little less expensive than Atlanta, but you still get great entertainment," said Tim Franzen, president of Graduate Hotels.
The 44-story, 596-room Holiday Inn Express Waikiki, the largest of the brand's properties in the Americas, has opened near Waikiki Beach and the Hawaii Convention Center. The InterContinental Hotels Group property includes a deck on its fifth floor that features an arcade, mini-golf and giant chess.
While they've moved forward with new programs and technology upgrades, large travel management companies have miles to go in customer service agility, Skift's Andrew Sheivachman writes. In this report, he recaps the recent 2017 Global Business Travel Association Convention.
Skinney Medspa in New York and Ruffino Wines have created the "High Tech Sparkling Rosé Facial," an hourlong treatment that features a modeling mask with rosé wine as one of its ingredients. Wine grapes are "rich in resveratrol, an antioxidant which helps calm inflammation in the skin, promotes healthy collagen production, and brightens a dull complexion," said Joshua Zeichner, director of cosmetic and clinical research in dermatology at New York's Mount Sinai Hospital.
The Krane Room spa in Copenhagen, Denmark, occupies a converted coal crane, providing water views during treatments. The facility also has a hotel room on the top floor and a meeting room called the Glass Box.
Greece's Castello Boutique Resort & Spa features the Callista spa, a small, chic facility that boasts a heated pool, an 01 treatment bed and a couples treatment suite with a sauna and hammam. Products are supplied by Crete's own Bioaroma.
Providing perks to loyalty program members comes at a cost, and managing the cost-benefit of investment in loyalty programs is an important task. "As an owner, the question is, 'How much more money will it cost us to get our guests?'" said consultant Jay Litt.
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