Crew members on a Southwest Airlines flight went into "full Southwest people caring mode" when passenger Veronica Walker received news that her mother had passed away. The crew arranged for an immediate return flight for Walker, prompting CEO Gary Kelly to say that while he was not surprised by the crew's actions he "could not be more proud."
The band Pony League recently surprised passengers aboard a Southwest flight with a performance at 35,000 feet, part of a competition among bands vying for a spot on stage opening for The Fray this summer in Denver.
Bangkok is an exciting and welcoming place to visit with young children, and families can enjoy getting hands-on with the local culture through guided tours or their own exploration of the city. Khlong Lat Mayom Floating Market is a great place for boat tours, tasty cuisine and child-friendly craft activities.
Terrorists have been using specific strategies to store small, powerful bombs in electronic devices, according to reports from several news publications. Intelligence suggests that terrorists have created explosives that can be hidden in a laptop or other device and escape detection by airport scanners, which has led to discussions of bans on some in-cabin electronics.
Virtuoso has analyzed bookings made by agents in the luxury sector to reveal the top destinations for this summer. Europe leads the list, with Italy and the UK taking first and second place, while South Africa and Canada are the only non-European destinations listed.
Upscale travelers may not have concerns over the price of trips, but they still want to get the best value for their money, says CruiseOne's Rosemarie Reed. Agents should focus on recognition, status, exclusivity and luxurious features.
Make good use of visual merchandising in proposals, presentations and ads in displaying images representing your services and brand, Richard Earls writes. Images can create a more emotional response to the message being communicated, and they can help your clients connect with your business.
American Airlines is leading a group of carriers that has committed a combined $900 million to pay for new restaurants, retail shops and infrastructure improvements at Philadelphia International Airport. "In my 15 years at the airport, this is the largest investment that the airlines have made at one time," said Rhett Workman of American.