SmartBrief Originals Insights, analysis and best practices.
Lidl’s US debut, Amazon’s big purchase and the future of Whole Foods

Stories about Amazon’s plan to acquire Whole Foods dominated the top 10 this week -- see what else caught readers’ attention.


What banks can learn from Ryanair, the value of analyst research, precious metals and what light-touch regulaiton looks like.


We often get into action to satisfy our need for closure, not because we have the right action to pursue.

As more and more consumer activity moves to social media, it’s clear that social media IDs should be linked to the CRM for a truly complete customer view.

Stress tests prove to be not so stressful, George Clooney toasts to a cool $1 billion, and green bonds feel some growing pains

The Do’s & Don’ts of loyalty marketing

Loyalty marketing needs in-depth read-outs, consistent and meticulous attention to the small minutiae of customer interactions across complicated channels.

Culture-brand integration

Too many companies have one set of values for employees and another for their brand.


It’s hard to feel mentally tough when you’re stuck. You need the grit to welcome challenges as obstacles to overcome.

Research offers advisors insights on how to win business from young, high-net-worth clients


Entrepreneurs offer advice on how to make the most of your summer interns.

Menus of Change 2017

The foodservice industry is succeeding in driving consumer and investor enthusiasm for healthy, sustainable food options that emphasize plants over animal proteins, according to the 2017 Menus of Change Annual Report.

Lockwood Advisors unveils portfolio offering built on American Funds

Travis Kalanick

Fun with stress tests, Uber alles, Qatar pivots, and SIFMA and FSI cry foul on FINRA

Customer service
Sponsored Content

The right automation tools can help customer service agents provide a highly customized and efficient solution while meeting expectations in an increasingly personalized world.

Pershing rolls out no-transaction-fee ETF platform for NetX360 users