Ags Transact Technologies is adapting to virtual recruitment, focusing on job candidates' emotional intelligence and being more deliberate about HR's value, says Capt. Partha Samai, group HR head. "There has been a lot of discussion on all KPIs becoming number-driven; but in current circumstances, they need to be more objective-driven when it comes to deliverables," Samai says.
Leaders who learn to balance strength with sensitivity will create organizational stability, writes Laila Tarraf, chief people officer at Allbirds. "Blended leadership asks us to observe our words, behaviors and actions in order to assess where we presently are so we know where we must go," Tarraf writes.
Improve workplace gender equity by getting a commitment from leadership, recognizing female employees' accomplishments, offering unconscious bias workshops, giving everyone an equal opportunity and creating resource groups, HR leaders advise. "Last year, we launched the 'Men as Allies' network where we discuss topics around transparency, unconscious bias and breaking down silos," says Betty Wagglen, HR head at Verizon Asia Pacific.
Part of a manager's job is creating goals, structures and incentives to help employees solve problems instead of just naming them. "You want your team to be more 'solutions-focused,' which is a bit like saying you want your team to be more innovative or more agile," says Heidi Grant, a social psychologist.
Although 80% of working parents feel their employer has been responsive during the pandemic, the number drops to 74% for Latino parents and 69% for Black parents, according to the seventh annual Bright Horizons Modern Family Index. However, working parents have become more vocal about their needs to continue working remotely and receive benefits like mental health support, flexible working hours and child care.
This spring, Dollar General will hire 20,000 part-time and full-time workers for its stores, distribution centers and trucking operation -- a 13% increase of its total workforce. The discount retailer plans to open 1,050 more stores this year.
Sales managers sometimes believe they don't have the time for coaching, but coaching is an invaluable method of developing a salesperson's talents and skill sets, writes David Brock. Although technology, analytics and outsourced coaching methods can help improve a salesperson's performance, they're still no substitute for quality coaching by a manager who understands their team's daily needs and challenges, Brock writes.
American Airlines plans to operate more than 90% of the domestic schedule and 80% of the international capacity it flew in 2019 this summer, and it's adding 150 new routes for the summer vacation season. "Throughout the pandemic, our trademark has been to build a schedule based on what customers tell us they want and need," said Brian Znotins, vice president of network planning.
Hallmark says it is investing in its Mahogany brand and expanding it into "more than a card line." The Mahogany collection is designed by Black writers, artists and editors who celebrate Black culture, with some of the cards inspired by events that occurred over the past year.
A report from career website Dice, which surveyed more than 9,000 technologists, finds that more than half of women working in tech have experienced gender discrimination, while Black people in tech report more racial discrimination than other groups. While the tech industry has begun to address diversity issues, there is more work to be done, including creating an inclusive and supportive culture, the report says.