A new device developed by Deloitte Digital has been used to assess the guest experience at nearly 50 hotel brands and has found that values such as social interaction can outrank basic amenities. The Values Compass found "share" ranking first or second for customers of 83% of hotels.
American Airlines this week reduced the level of service on a transcontinental leg between Miami and Los Angeles on all narrow-body aircrafts but the 32T. Standard Domestic LH service, which provides fewer amenities and a different menu, will take the place of Transcom service on these flights.
At its annual sales conference last week, Signature Travel Network unveiled a niche sales training program for experienced and new-to-segment travel advisors that will cover expedition cruising, family, LGBTQ+, wellness and many other travel categories. "Differentiating yourself from the competition with a specialty/niche is the key to sales success," the company says.
Three development teams have been selected to submit proposals for an entertainment district with a 1,200-room hotel adjoining the Ernest N. Morial Convention Center in New Orleans. The complex would cover about half of an undeveloped 40-acre tract at the center's upriver end.
Dreamscape has sealed its $516.3 million purchase of the Rio All-Suite Hotel & Casino with financing help from British billionaire brothers David and Simon Reuben. New York-based Dreamscape finalized the acquisition from Caesars Entertainment last week and plans to renovate the casino and 2,522-room hotel.
The new "Star Wars -- Galactic Starcruiser" hotel is set to open in 2021 at Walt Disney World Resort in Orlando, Fla. Guests will be offered a two-night itinerary to the "Star Wars"-themed hotel, which includes an excursion to Star Wars: Galaxy's Edge attraction at Disney's Hollywood Studios. It also features activities in which guests can explore the ship and uncover hidden spaces, learn the ship's operating systems and train with a lightsaber.
New York-based MCR Hotels has purchased the Hampton Inn in King of Prussia, Pa., for $16.7 million from Ascent Hospitality. Ascent paid $16.3 million in 2016 for the property, one of 16 area hotels that have traded frequently.
FedEx Freight drivers Chuck and Sarah Fiske spread holiday cheer through dressing up as Santa and Mrs. Claus as they make Trees for Troops deliveries to military bases across the US. FedEx has delivered more than a quarter million farm-grown Christmas trees to military bases across the country for more than 15 years.
Raising the passenger facility charge will "burden budget-conscious consumers and families who rely on less expensive tickets," writes John Breyault, a vice president at the National Consumers League. He says a PFC hike would disproportionately affect rural residents when airports already have funding sources in place and airport improvements are underway across the country.
For the last 22 years, Southwest pilots have been adopted by classrooms where they've shared aviation-themed curriculums with students through its Adopt-A-Pilot program. During the 2018-19 school year, First Officer Ricardo "Ricky" Gonzalez, who grew up in Puerto Rico, brought the program to students in the MAS Integrated School in Anasco, Puerto Rico.