Multichannel Retail
Top stories summarized by our editors
12/14/2018

Sears booked a 4.3% same-store sales increase in the third quarter, after years of quarterly losses, as liquidation sales at stores set to close gave the business a boost. The retailer also reported $1.9 billion in losses in the nine-month period ending Nov. 3, more than three times the losses it reported in the same period last year.

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Sears
12/14/2018

Amazon could take up to a decade to fully develop planned new headquarters in Northern Virginia and New York City, projects that are expected to ultimately create 25,000 new jobs in each location. The company plans to hire slowly, largely from local talent, and won't force anyone to move from its Seattle headquarters, sources said.

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Amazon
12/14/2018

Amazon will work with the Federation of Indian Micro and Small & Medium Enterprises to hold workshops and other events designed to help India's small and midsized businesses get involved in e-commerce. Amazon India will also hold Small Business Day on Sunday to connect consumers with goods from small merchants.

12/14/2018

Millennials have grown comfortable buying even the most expensive new furniture pieces and home goods online, sight unseen, and sending them back if they don't suit them. A number of direct-to-consumer brands have launched to cater mostly to millennials, including outdoor-furniture startup Yardbird and minimalist brand Dims.

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Dims, Yardbird
12/14/2018

Americans continue to engage in holiday traditions like spending time with family and friends, exchanging gifts and cooking a special meal. But a new tradition is on the rise: namely, charitable activities. In this special mini-episode of NRF's "Retail Gets Real" podcast, NRF Director of Industry and Consumer Insights Katherine Cullen discusses what NRF's holiday consumer survey revealed about how people are giving back to the community during the holidays. Listen.

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nrf.com
12/14/2018

A BodyBlock AI survey suggests 50% of respondents expect to return clothing purchases or gifts from the holiday season. A separate report from B-Stock predicted that "women's trendy apparel" would be the category with the most returns.

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Retail Dive
12/14/2018

Amazon Renewed will require sellers of refurbished products to receive authorization before they can list their goods as "renewed." Certified sellers will have their goods backed by a 90-day warranty, while other sellers will be able to list products as "used."

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EcommerceBytes
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Amazon
12/14/2018

Even companies with extremely satisfied customers are likely to receive a negative online review from time to time. Small-business owners can use a variety of strategies to address these situations, such as responding to unhappy customers or asking for untrue reviews to be removed.

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The Associated Press
12/14/2018

Engaging in word-of-mouth marketing and attending out-of-town events are key marketing tactics for Mark Rose, owner of the Tomah Cash Store in Wisconsin. "We do a lot of media stuff, Facebook … it's amazing what a little boost on Facebook can do for you, so we've been doing a lot more social advertising, and it's paying off," he said.

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Facebook, Mark Rose
12/14/2018

Gift shops are on the rise in Columbia, Mo., offering everything from ceramics to home decor, apparel to wedding goods. MacKenzie Knierim travels across the country to find items for her store, The Southern Rose, and she says having an online storefront has helped her operation.

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Columbia Missourian