Multichannel Retail
Top stories summarized by our editors
12/9/2019

Lands' End, which split off from Sears this year, has been looking to its catalog roots as it focuses on building digital sales and opening new stores, Chief Customer Officer Sarah Rasmusen said. "We've had credit card-based transactions for so long -- not cash. We have this really rich history of our customer and how she behaves," she said.

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Modern Retail
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Sears
12/9/2019

J.Jill President and CEO Linda Heasley has exited the company after about 18 months. The company will launch a search for a permanent replacement and board member Jim Scully, whose resume includes stints at Avon and J. Crew, has been named CEO on an interim basis.

12/9/2019

Western lifestyle retailer Boot Barn plans to double its store count from 250 to 500 and expand toward the East Coast, CEO Jim Conroy said. The brand has stores in 33 states and its stores generate more than 80% of total sales.

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CNBC
12/9/2019

Neighborhood Goods was set to open its new location in New York City on Saturday with more than 40 emerging brands. The 4,500-square-foot space in Chelsea Market is the second location for the Texas-based concept, which is re-creating the department store format to showcase direct-to-consumer brands.

12/9/2019

High holiday demand and winter storms meant longer delivery times for Amazon Prime customers last week, angering some members who pay an annual fee of $119 for speedy shipping, among other perks. The issues had been worked out by the weekend, Amazon said, and shipping schedules were back to normal.

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The Associated Press, Vox
12/9/2019

E-commerce platform Chewy wins over pet parents with customer service reps and other staffers who show they care about customers' furry family members, CEO Sumit Singh says. This week, the company will also be focusing on investors as it makes its second earnings report since going public in June and presents at investor conferences.

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Forbes
12/9/2019

Online fashion platform Choosy revamped its model and relaunched a year ago with changes in place to improve efficiency and inventory levels. The company uses artificial intelligence to determine which fashions are trending and adjusts inventories accordingly.

12/9/2019

A diverse group of about 21 million live-streaming influencers fueled more than $4 billion in online sales in China last year. Influencers, called key opinion leaders, make spots that hark back to the infomercials that used to be popular in the US, and they work to help get consumers over their lack of trust, Mark Tanner of marketing-research firm China Skinny said.

12/9/2019

The Second Cup will buy 19-unit Canadian chain Bridgehead Coffee in a cash and stock deal valued at 9.5 million Canadian dollars, and the deal is slated to close by the end of the year. Bridgehead shops will continue to operate under that brand, and The Second Cup will change its name to Aegis Brands to reflect its plan to build a portfolio of different brands.

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Canadian Business
12/9/2019

Luxury brand Mulberry has created a bag called Portobello Tote that's made with sustainable leather and recycled polyester fibre. Net proceeds from sales of the bag will go to nonprofit World Land Trust, the company said.